Fulfillment Policy

LG Training System is committed to providing high-quality personal training services both in person and online. This Fulfillment Policy outlines how we deliver and manage our services.

1. Service Delivery

a. In-Person Training Services

Sessions are conducted at agreed-upon locations, such as our facility, your home, or another approved venue.

Clients are responsible for arriving on time. Late arrivals may result in a shortened session without a refund.

b. Online Training Services

Sessions are conducted via video conferencing platforms or through our designated training app.

Clients are responsible for ensuring their internet connection and equipment are functional prior to the session.

c. Customized Training Programs

Personalized plans are delivered electronically within 3-5 business days after consultation or purchase.

Clients must complete required assessments and provide necessary information to receive a tailored program.

2. Booking and Scheduling

Sessions must be booked in advance through our website, mobile app, or directly with your trainer.

Scheduling is subject to trainer availability.

Confirmation emails or notifications will be sent upon successful booking.

3. Payment Terms

Full payment is required at the time of booking or as per the terms of the subscription/package purchased.

Accepted payment methods include [Stirpe, credit cards, PayPal, Zenplanner].

All prices are listed in [dollars] and may be subject to applicable taxes.

4. Cancellations and Rescheduling

a. Client-Initiated Cancellations

Cancellations must be made at least 24 hours before the scheduled session to qualify for a refund or rescheduling.

Late cancellations or no-shows may result in a forfeited session fee.

b. Trainer-Initiated Cancellations

If a trainer cancels a session, clients will be notified as soon as possible and offered the option to reschedule or receive a refund.

5. Refund Policy

Refunds are available for canceled sessions, unused packages, or subscriptions as per the terms outlined below:

Full refunds for cancellations made within 14 days of purchase if no sessions have been used.

Partial refunds for unused sessions in multi-session packages calculated on a prorated basis.

Refund requests must be submitted to [email protected] and will be processed within 7-10 business days.

6. Program Adjustments

We strive to deliver customized services tailored to each client. If you need modifications to your training plan or experience unexpected challenges, please contact us at [email protected] to discuss adjustments.

7. Service Disruptions

In the event of unforeseen disruptions (e.g., technical issues, natural disasters, or trainer unavailability), we will:

Notify affected clients as soon as possible.

Provide rescheduling options or alternative trainers as needed.

8. Contact Information

If you have any questions or concerns about this Fulfillment Policy, please contact us at:

LG Training System

531 Shadywood Ln, Elk Grove Village, IL 60007

Email: [email protected]

Phone: +1 877-619-1443